Transatlantic Tech, an ambitious e-commerce startup, wanted to provide customers with a cutting-edge experience for designing custom t-shirts and hoodies using a 3D editor. However, their Shopify store posed significant challenges: Shopify’s native capabilities didn’t support the 3D design tool integration or seamless order forwarding to Printify, a leading print-on-demand service. Additionally, they needed order tracking and branding enhancements to create a polished and professional user journey. To overcome these barriers, Transatlantic Tech turned to KN Digital for a fast, effective solution.
From the start, our team recognized the complexity of the project. The Printify API integration required resolving authentication issues to enable secure, uninterrupted communication between Shopify and Printify. Customers’ uploaded images weren’t scaling correctly to the t-shirt or hoodie print areas, resulting in design distortions—a critical usability flaw. Lastly, concurrency issues arose when multiple customers tried to upload images and place orders simultaneously, causing system slowdowns. Despite these hurdles, KN Digital was determined to deliver a fully functional solution within three weeks.
We tackled these challenges head-on. First, we optimized the API authentication process, ensuring a stable and secure link between Shopify and Printify. To resolve the image scaling issue, our developers implemented a smart resizing algorithm that adjusted customer uploads to fit the designated print area without compromising quality. For concurrency handling, we deployed robust backend solutions capable of processing multiple orders and edits seamlessly, even during peak usage. Finally, we integrated Printify’s order tracking system, allowing customers to track their purchases directly through the Shopify platform, enhancing transparency and user satisfaction.
The result was a streamlined, high-performing e-commerce store that delivered on all Transatlantic Tech’s needs. Customers could now design, order, and track their custom apparel with ease. Thrilled with the outcome, Transatlantic Tech commended KN Digital for bringing their vision to life and enabling a seamless, user-friendly platform.
Are you a startup trying to communicate a complex solution or break into a new market? Book a free intro call with KN Digital—we’ll help you bring clarity, strategy, and impact to your online presence.