Website Maintenance & Support Plans

Keep Your Website Secure, Fast, and Revenue-Generating 24/7

Focus on growing your business while KN Digital’s expert team handles all your website maintenance, security, and performance optimization. Our proactive support plans ensure your website stays online, secure, and converting customers around the clock.

Trusted by small service businesses and luxury brands who can’t afford website downtime.

Our Proven Website Optimization Process

Continuous Monitoring & Performance Tracking

Our advanced monitoring systems check your website’s uptime, speed, and functionality every 5 minutes, catching issues before your customers notice them.

Regular Updates & Maintenance

We handle all WordPress/Shopify core updates, plugin maintenance, and security patches on a scheduled basis to prevent conflicts and ensure optimal performance.

Advanced Security & Daily Backups

Multi-layered security protection with malware scanning, firewall management, and automated daily backups stored securely off-site for complete peace of mind.

Priority Support & Rapid Response

Direct access to our expert team for website issues, content updates, and technical support with guaranteed response times.

What Makes Our Website Support Plans Different

Proactive Maintenance, Not Emergency Fixes

We prevent problems rather than just fixing them after they occur, saving you money and protecting your business reputation.

Luxury Brand Understanding

Our team understands the unique requirements of luxury brands and high-end service businesses, ensuring your website maintenance reflects your quality standards.

Strategic Partnership Approach

We’re not just maintaining your website, we’re continuously improving it to drive better business results and support your growth objectives.

Transparent Communication

Monthly reports show exactly what we’ve done, what we’ve improved, and how your website is performing, so you always know the value you’re receiving.

The KN Digital Difference: Proactive, Not Reactive

Why our clients stay with us year after year:

99.98% average uptime across all client websites — your business never sleeps, and neither do we
Zero major security breaches in over 3 years of protecting client websites
Average 15% improvement in website speed within the first month of support
4-hour average response time for urgent issues, often much faster
94% client retention rate because our proactive approach prevents problems before they impact your business

"Since partnering with KN Digital for website support, we've had zero downtime during our busiest season. Their proactive approach caught and fixed three potential issues before they could affect our customers. It's the best business decision we've made."

— James Morrison, Managing Director, Morrison Executive Search

Frequently Asked Questions

Can I cancel my support plan anytime?

Yes, all our plans are month-to-month with no long-term contracts. We earn your business every month through exceptional service.

What happens if my website gets hacked?

We’ll restore your website from backups and implement additional security measures at no extra cost. This is included in all our support plans.

Do you provide content updates and changes?

Yes, all plans include monthly support hours for content updates. Higher-tier plans include more hours and design modification capabilities.

Is website hosting included in the support plans?

Yes, premium hosting with 99.9% uptime guarantee, SSL certificates, and CDN performance optimization are included in every plan.

How quickly do you respond to urgent issues?

Critical issues receive immediate attention. Our average response time is 4 hours, with Premium Plan clients receiving 1-hour response guarantees.

Can you work with websites not built by KN Digital?

Absolutely. We provide ongoing support for WordPress and Shopify websites regardless of who originally built them.

What if I need more support hours than my plan includes?

Additional support hours can be purchased, or you can upgrade to a higher-tier plan for better value on ongoing support needs.

Do you provide analytics and performance reporting?

Yes, all plans include monthly reports showing website performance, security status, and recommendations for continued improvement.

Stop Worrying About Website Problems — Let KN Digital Handle Everything

Your website is too important to leave to chance. Our proactive support plans ensure your digital presence stays secure, fast, and profitable while you focus on what you do best: growing your business.

What you get with every support plan

• Complete peace of mind knowing experts are monitoring your website 24/7
• Faster loading speeds that impress customers and improve Google rankings
• Iron-clad security protection against hackers and malware
• Regular improvements that keep your website ahead of competitors
• Direct access to our team whenever you need support or updates

Ready to experience worry-free website ownership?